Relex Terms of Service

Last updated: 2026-05-04
Service: Relex (https://relex.you)
Support: [email protected]
Legal notices: [email protected]

1. Who We Are

These Terms of Service (the "Terms") govern access to and use of the Relex website, applications, APIs, AI features, case-management tools, document tools, research tools, communications features, marketplace features, and related services (collectively, the "Services").

The Services are provided by:

Harmoniis Agents Ltd
Registered office: Office 17108, 182-184 High Street North East Ham, London
Company number / registration number: 16990810
Email: [email protected]

In these Terms, "Relex", "we", "us", and "our" mean the entity above.

2. Scope and Acceptance

By accessing or using the Services, you agree to these Terms and our Privacy Policy.

If you use the Services on behalf of a company, law firm, notary office, consultancy, public body, or other organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree, do not use the Services.

3. Key Definitions

For purposes of these Terms:

  • "User" means any person or entity accessing or using the Services.
  • "Customer" means a User seeking information, software functionality, or contact with a Provider through the Services.
  • "Provider" means an independent third-party person or entity that offers legal, notarial, regulatory, compliance, consulting, operational, or related services through or in connection with the marketplace portion of the Services.
  • "Partner" means a marketing label that may be displayed on the website for certain Providers. "Partner" does not mean employee, joint-venture partner, legal representative, franchisee, fiduciary, agent, or affiliate of Relex. Unless we explicitly state otherwise in writing, every Partner is an independent Provider.
  • "AI Features" means any machine-learning, large language model, automation, extraction, summarization, classification, recommendation, drafting, search, review, or similar functionality made available through the Services.
  • "Professional Services" means services provided by a Provider directly to a Customer, whether paid or unpaid.
  • "Subscription" means any recurring or one-off fee payable to Relex for access to the Services.
  • "Stripe Services" means payment, onboarding, KYC, payout, billing, and related services provided by Stripe or its affiliates.

4. What Relex Is - and Is Not

4.1 Relex is a software and marketplace platform

Relex provides software and digital tools, including, as applicable:

  • case-management and workflow tools;
  • collaboration and communication tools;
  • legal and regulatory research support tools;
  • contract and document drafting, review, extraction, summarization, and readability tools;
  • AI-assisted analysis and productivity tools;
  • marketplace and discovery tools that help Customers identify and contact independent Providers; and
  • payment-related integrations for transactions between Customers and Providers.

4.2 Relex is not a law firm, notary office, or regulated professional service provider

Relex does not provide legal advice, legal representation, notarial acts, legal opinions, regulated reserved activities, or any regulated professional service unless expressly and lawfully stated otherwise in a separate signed agreement.

4.3 No attorney-client, client-notary, fiduciary, or similar relationship with Relex

Using the Services, including any AI Features, document tools, marketplace, chat, or intake forms, does not create any lawyer-client, attorney-client, notary-client, fiduciary, confidential professional-retainer, or similar professional relationship between you and Relex.

4.4 Provider relationship is separate

Any Professional Services are provided solely by the applicable Provider. The Provider, and not Relex, is responsible for:

  • deciding whether to accept a matter or engagement;
  • verifying their own licensing, authorization, independence, and conflicts;
  • the quality, legality, timing, pricing, scope, and outcome of their services;
  • regulatory and professional compliance;
  • client engagement terms; and
  • compliance with all applicable laws and professional rules.

5. Eligibility and Accounts

You must be at least 18 years old and legally capable of entering into binding contracts to use the Services.

You must provide accurate, current, and complete information and keep your account data updated.

You are responsible for:

  • safeguarding login credentials;
  • all activity that occurs under your account;
  • maintaining the confidentiality of materials in your workspace; and
  • ensuring that persons using your organization account are authorized to do so.

You must promptly notify us at [email protected] if you suspect unauthorized access or misuse.

6. AI Features and Automation

6.1 Informational and assistive nature

AI Features are provided for informational, drafting, automation, search, extraction, review, and productivity purposes only.

6.2 No guarantee of correctness

AI outputs may be inaccurate, incomplete, outdated, misleading, biased, or unsuitable for your use case. AI Features may generate content that appears authoritative but is wrong.

6.3 Human review required

You are solely responsible for reviewing, validating, and deciding whether to rely on any AI output. You must obtain qualified human advice where appropriate.

6.4 Restricted use

You may not rely on the AI Features as the sole basis for:

  • legal advice to any person;
  • notarial acts or official certifications;
  • court filings or submissions to public authorities without appropriate human review;
  • emergency decisions or high-risk decisions affecting legal rights; or
  • automated decision-making where prohibited by law.

6.5 Feedback and improvement

Where permitted by applicable law and our Privacy Policy, we may use service telemetry, prompts, metadata, error reports, and feedback to improve the Services. We do not use matter content for model training except as expressly disclosed in the Privacy Policy or agreed in writing.

6.6 Use of multiple AI providers; output variability

AI Features may be powered by one or more third-party large-language-model providers selected by Relex. Provider selection, model selection, and routing arrangements may change at any time without notice. Relex does not warrant any specific model, output style, or quality of output. Different models may produce materially different responses to the same input. Output variability, drift, and the generation of plausible-sounding but incorrect or fabricated content (commonly referred to as "hallucination") are inherent characteristics of large-language-model technology and shall not constitute defects of the Services.

7. Marketplace and Provider Directory

7.1 Directory and introductions only

The marketplace is a discovery, communication, and transaction-enablement environment. Relex does not endorse, employ, supervise, direct, control, or guarantee any Provider merely because the Provider appears on the platform.

7.2 Provider verification and badges

We may display labels or badges such as:

  • Identity verified
  • Professional status verified
  • Credential verified
  • Unverified
  • Under review
  • Suspended

Each badge means only what Relex expressly says it means at the time of display. A badge is not a guarantee of competence, quality, legality, availability, ethics, fitness for purpose, or future standing.

7.3 "Partner" label

If the site uses the label "Partner", it is a branding term only. It does not imply employment, agency, authority to bind Relex, a partnership in the legal sense, joint venture, franchise, exclusivity, or any representation that Relex provides the Professional Services.

7.4 Unverified Providers

Relex may restrict or prohibit booking, paid engagement, messaging, or payout functionality for unverified or insufficiently verified Providers.

7.5 Customer diligence

Customers remain responsible for evaluating whether a Provider is suitable for their needs, including location, qualification, language, pricing, conflicts, and regulatory status.

7.6 No liability for Provider acts or omissions

Relex is not responsible or liable for any act, omission, error, fraud, malpractice, misconduct, breach of professional rules, breach of contract, breach of confidentiality, criminal act, or other harmful conduct of any Provider or Partner. Relex's role is limited to providing the marketplace, software, and discovery tools described in Section 4.1. If you suffer loss as a result of a Provider's conduct, your remedy lies against that Provider, not against Relex. Where we receive credible evidence of illegal activity, we may, to the extent permitted by law, cooperate by removing listings, freezing payouts, and disclosing relevant information to law-enforcement, regulators, professional bodies, or courts.

8. Payments, Subscriptions, Stripe, and Merchant of Record

8.1 Relex subscription fees

Relex may charge Customers and/or Providers Subscription fees for access to the Services. Subscription pricing, renewal cycle, tax treatment, billing cadence, and included features will be shown at checkout or in the applicable order form.

8.2 Provider service payments

Where enabled, Customers may pay Providers through Stripe Services or other supported payment methods. Unless expressly stated otherwise at checkout or in a separate agreement, Relex is not the seller of the Provider's Professional Services.

8.3 Merchant of record and settlement structure

Where Customer payments to Providers are processed through Stripe Connect with destination transfers, Relex receives the funds as an intermediary settlement step before they are transferred to the Provider. This intermediary merchant-of-record function does not constitute Relex as the seller, supplier, or provider of the underlying Professional Services. Relex acts solely as the operator of the payment-routing software and platform. The merchant of record, statement descriptor, refund workflow, and charge structure shown to you at checkout, in invoices, or in payment confirmations describe the payment-settlement arrangement only and do not alter the substantive contractual relationship between Customer and Provider.

8.4 Nature and characterisation of platform fees

Any Subscription fee, listing fee, software fee, or platform commission charged by Relex (including any percentage fee deducted from Provider payouts) constitutes consideration for access to software, hosting, infrastructure, marketplace tooling, and related digital services. No such fee constitutes a retainer, advance, conditional fee, success fee, contingency fee, professional honorarium, share of legal or notarial fees, or fee for the provision of legal, notarial, or other regulated professional services by Relex. Relex neither provides, sells, nor shares in regulated professional services. Provider fees for Professional Services are set, invoiced, and earned by the Provider alone, even where settlement of those fees passes through Relex's payment infrastructure.

8.5 Taxes

You are responsible for taxes applicable to your purchase or sale of services, except taxes imposed on Relex's net income. We may collect taxes where required.

8.6 Third-party payment terms

Use of Stripe Services is also subject to Stripe's terms, privacy notices, and onboarding requirements.

9. Consumer Subscription Terms

If you are a consumer purchasing a Subscription from Relex, the following apply in addition to the rest of these Terms:

9.1 Pre-contract information

Before checkout, we will provide the main characteristics of the Subscription, total price, billing frequency, duration, renewal terms, and cancellation method.

9.2 Auto-renewal

If a Subscription renews automatically, this will be made clear at checkout. You may cancel renewal through your account settings or by contacting [email protected], subject to any minimum committed term disclosed at purchase.

9.3 Cooling-off / withdrawal rights

If mandatory consumer law gives you a right of withdrawal, that right applies except where a lawful exception or waiver applies, including where you expressly request immediate performance and acknowledge loss of the withdrawal right to the extent permitted by law.

9.4 Mandatory rights preserved

Nothing in these Terms excludes or limits non-waivable consumer rights under applicable law.

10. Provider Terms

The following terms apply to each Provider, including anyone displayed on the website as a "Partner":

10.1 Independent status

Each Provider is an independent business or individual and not an employee, worker, agent, representative, joint venturer, franchisee, or legal partner of Relex.

10.2 Provider responsibility

The Provider is solely responsible for:

  • all Professional Services;
  • professional independence and conflicts checks;
  • all representations made in their profile or communications;
  • compliance with licensing, registration, insurance, ethics, secrecy, and professional rules;
  • client engagement letters and client communications;
  • tax compliance and invoice compliance;
  • safeguarding client data they control; and
  • compliance with regulator and authority requests.

10.3 Verification cooperation

Providers must supply accurate onboarding, identity, tax, banking, and professional-status information and must cooperate with checks by Relex, Stripe, and any verification vendors or official registers used by Relex.

10.4 Profile accuracy

A Provider must keep its profile complete and current, including identity, credentials, licensing, office details, languages, jurisdictions served, and pricing information.

10.5 Suspension and delisting

We may refuse, limit, suspend, hide, demote, or terminate any Provider profile or feature access where we reasonably believe there is fraud, misrepresentation, expired or missing credentials, sanctions risk, customer harm, legal risk, security risk, payment risk, policy breach, or non-payment.

10.6 Reviews and ranking

Provider placement, visibility, recommendations, and ranking may depend on factors including profile completeness, verification status, user feedback, responsiveness, dispute history, jurisdiction fit, language fit, and other relevance or trust signals.

10.7 No authority to bind Relex

Providers may not state or imply that they speak for Relex, bind Relex, provide services on behalf of Relex, or are employed by Relex unless we explicitly authorize that in writing.

10.8 Independent status of the Provider; sole responsibility for Professional Services

Each Provider acknowledges that the Provider's Professional Services are delivered solely by the Provider, in the Provider's own name, on the Provider's own account, under the Provider's own licence and authorisation, and at the Provider's own risk. The Provider is solely responsible for any client harm, professional negligence, regulatory breach, or loss caused by or arising from the Provider's Professional Services, irrespective of any tooling, AI Features, templates, marketplace placement, or platform feature made available by Relex. The provision of subscription, listing, ranking, or AI Features by Relex does not constitute any warranty, certification, or assurance in respect of the Provider or the Provider's services.

11. Verification, Compliance, and Reporting

We may perform identity, business, document, fraud, sanctions, and professional-status checks directly or through third parties.

You authorize Relex to:

  • verify information against official registries, chambers, bars, notarial registers, tax sources, sanctions/watchlist sources, and payment providers;
  • request supporting documents and updates;
  • rely on information returned by third-party verification providers;
  • impose additional conditions, thresholds, or restrictions based on verification status or risk; and
  • disclose relevant information where required by law, court order, regulator request, or lawful authority demand.

Verification status may change over time and may be revoked.

12. User Content and Workspace Data

12.1 Your content

You retain ownership of content you upload, submit, store, or transmit through the Services, subject to rights you grant us to operate the Services.

12.2 License to Relex

You grant Relex a non-exclusive, worldwide, revocable, royalty-free license to host, copy, process, transmit, format, and display your content solely as necessary to provide, secure, improve, and support the Services and as otherwise permitted by our Privacy Policy.

12.3 Responsibility for content

You represent that you have all rights and lawful bases needed to upload or share the content and that doing so does not violate any law, third-party right, confidentiality obligation, or court order.

12.4 Sensitive and regulated data

You must not upload highly sensitive, special-category, criminal, or government-identification data unless necessary for the intended use, lawful, and permitted by the Services.

12.5 Backups

Unless your paid plan expressly includes a backup commitment or retention commitment, you remain responsible for keeping your own backup copies of critical data.

13. Prohibited Uses

You may not use the Services to:

  • violate any law, regulation, court order, or professional rule;
  • impersonate another person or misrepresent identity, affiliation, or credentials;
  • upload false, forged, altered, or misleading documents;
  • engage in unauthorized legal practice, unauthorized reserved activities, or misleading professional claims;
  • infringe intellectual property, privacy, confidentiality, or data protection rights;
  • upload malware, attack the Services, probe security, or abuse APIs;
  • scrape the Services except as allowed by our robots.txt or written consent;
  • generate spam, fraud, phishing, misinformation, or harmful automation;
  • use the AI Features to create unlawful discriminatory profiles or prohibited automated decisions; or
  • interfere with another person's use of the Services.

14. Reviews, Complaints, Notice and Action

We may offer ratings, reviews, issue reporting, takedown, and dispute-reporting features.

We may moderate, delay, remove, de-rank, or refuse reviews or content that we believe is fake, abusive, unlawful, irrelevant, manipulative, or otherwise inconsistent with these Terms.

14.1 Notice procedure

Any person may submit a notice that content, a profile, a listing, a review, or any other item on the Services is illegal, fraudulent, misleading, infringing, or otherwise non-compliant with these Terms. Notices may be sent to [email protected] and should include: (a) a sufficiently substantiated explanation of the alleged illegality or breach; (b) a clear indication of the exact location of the content (URL or identifier); (c) the notifier's name and contact details (anonymity is preserved for notices concerning child sexual exploitation material); and (d) a good-faith statement that the notice is accurate and complete.

14.2 Acknowledgement

We will electronically acknowledge receipt of a complete notice without undue delay where the notifier has provided contact details.

14.3 Decision and statement of reasons

We review notices in a timely, diligent, non-arbitrary, and objective manner and decide whether to remove, disable access to, restrict, demote, or take no action against the content. Where we restrict content, we provide the affected User with a clear and specific statement of reasons, including the legal or contractual basis, the territorial scope of any restriction, and information on redress options, to the extent required by applicable law.

14.4 Internal complaint-handling system

Affected Users may contest a content decision by emailing [email protected] with the case reference. Internal complaints are reviewed by personnel other than the original decision-maker.

14.5 Out-of-court dispute resolution

Where applicable law (including Article 21 of the Digital Services Act) gives Users access to certified out-of-court dispute settlement bodies, Relex will recognize their decisions to the extent legally required.

14.6 Trusted flaggers

We give priority handling to notices submitted by trusted flaggers within the meaning of the Digital Services Act, where applicable.

14.7 Manifestly unfounded notices

We may suspend processing of notices or counter-notices that are repeatedly manifestly unfounded, after issuing a prior warning, in accordance with Article 23 of the Digital Services Act.

14.8 Single point of contact

The single point of contact for Member State authorities, the European Commission, the European Board for Digital Services, and Users in relation to the Digital Services Act is [email protected]. Communications may be in English.

15. Availability, Security, and Changes

15.1 Modifications

We may modify, update, suspend, or discontinue any part of the Services at any time.

15.2 No availability warranty

Relex does not warrant uninterrupted availability, permanent feature continuity, or compatibility with all devices, browsers, regulators, or third-party services.

15.3 Security and technical controls

We may apply security updates, patches, fraud controls, usage caps, storage caps, and technical restrictions to protect the Services and users.

15.4 Force majeure

Relex is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of war, terrorism, civil unrest, pandemic, government action, sanctions, embargo, internet or telecommunications outage, third-party AI-provider outage, third-party hosting outage, third-party payment-provider outage, denial-of-service attack, cyberattack, fire, flood, earthquake, or other natural disaster.

16. Third-Party Services

The Services may integrate with third-party services, including payment providers, communications tools, hosting providers, AI providers, analytics tools, and document providers.

We are not responsible for third-party products or services, and your use of them may be subject to separate terms and privacy notices.

17. Intellectual Property

The Services, including software, design, branding, interfaces, workflows, prompts, compilations, and content created by or for Relex, are owned by Relex or its licensors and are protected by intellectual property laws.

Except as expressly allowed, you may not copy, resell, reverse engineer, decompile, translate, frame, mirror, or create derivative works from the Services.

Subject to these Terms, Relex grants you a limited, non-exclusive, non-transferable, revocable right to use the Services during your valid subscription period.

18. Confidentiality

If you receive non-public information through the Services that is marked or reasonably understood to be confidential, you must protect it and use it only for the purpose for which it was disclosed.

This clause does not apply to information that is public through no fault of yours, lawfully obtained from another source, independently developed, or required to be disclosed by law.

19. Disclaimers

19.1 Services provided "as is"

To the maximum extent permitted by law, the Services are provided "as is" and "as available".

19.2 No warranty

Relex disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, satisfactory quality, uninterrupted availability, or that the Services will be error-free, secure, or suitable for any regulated activity.

19.3 No professional-service warranty

Relex does not warrant or guarantee:

  • the competence, honesty, availability, licensing, or results of any Provider;
  • the correctness or legal adequacy of AI outputs;
  • that a Provider is suitable for a particular matter; or
  • that any matter outcome will be achieved.

19.4 Mandatory law carve-out

Nothing in these Terms limits rights that cannot lawfully be limited.

20. Limitation of Liability

20.1 Indirect losses excluded

To the maximum extent permitted by law, Relex is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of profits, revenue, business, opportunity, goodwill, data, or anticipated savings.

20.2 Aggregate cap

To the maximum extent permitted by law, Relex's total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of:

  • the total amount you paid to Relex for the Services in the 12 months before the event giving rise to the claim; or
  • EUR 100.

20.3 Exclusions

The limitations in this Section do not apply to liability that cannot be excluded or limited under applicable law, including where relevant liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or intentional misconduct.

21. Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless Relex, its group companies, directors, officers, employees, and contractors from claims, losses, damages, fines, liabilities, and reasonable costs (including legal fees) arising from:

  • your misuse of the Services;
  • your breach of these Terms;
  • your content;
  • your violation of law, regulation, or third-party rights; or
  • if you are a Provider, your Professional Services, profile claims, licensing status, or regulatory breaches.

22. Suspension and Termination

We may suspend or terminate your account or access immediately if:

  • you breach these Terms;
  • required payment fails;
  • required verification is not completed or is revoked;
  • we suspect fraud, illegality, or security risk;
  • we are required by law, payment provider, insurer, court, or authority to do so; or
  • continued service would expose Relex or other users to material risk.

You may stop using the Services at any time. Subscription cancellations take effect as stated at checkout or in the applicable plan terms.

Sections that by their nature should survive termination survive, including payment obligations, IP, confidentiality, disclaimers, limitation of liability, indemnity, and dispute sections.

23. Governing Law, Disputes, and Language

23.1 Governing law

Except as stated in Section 24 (United States Addendum) for US-based business Users, these Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales, excluding conflict-of-law rules.

23.2 Jurisdiction

If you are a business user, the courts of London, England have exclusive jurisdiction, unless mandatory law requires otherwise. If you are a consumer residing in the EU/EEA/UK, mandatory consumer-jurisdiction protections continue to apply.

23.3 Online dispute resolution

EU/EEA consumers may use the European Commission Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr. Beyond statutory channels, we are not obliged to participate in further consumer arbitration.

23.4 Language; controlling version

These Terms are drafted and concluded in the English language. Any translation of these Terms is published for the convenience of Users only. In the event of any discrepancy or conflict between the English-language version and any translation, the English-language version shall prevail, save to the extent that mandatory consumer-protection law in the User's country of residence requires the local-language version to govern the consumer relationship.

24. United States Addendum (US Users Only)

If you access the Services from the United States or are a US resident, this Section 24 applies in addition to the rest of the Terms. In case of conflict between this Section 24 and the rest of the Terms, this Section 24 controls for the US relationship only.

24.1 California consumer privacy rights

California residents have the privacy rights described in our Privacy Policy, including the rights to know, delete, correct, opt out of "sale" or "sharing" of personal information, limit use of sensitive personal information, and non-discrimination. Relex does not "sell" personal information in the ordinary meaning of that term. To exercise rights, contact [email protected].

24.2 Other US-state privacy laws

Residents of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and other US states with comprehensive consumer privacy statutes have the rights described in our Privacy Policy and may exercise them by contacting [email protected].

24.3 No professional services in any US state

Relex is not a law firm and does not provide legal advice in any US state. Use of the Services does not create an attorney-client relationship under the law of any US state. Any Provider you engage is independently licensed (or unlicensed) under the laws of the relevant US state, and Relex makes no representation about a Provider's bar admission, malpractice insurance, fitness to practice, conflict status, or competence in your state. You are solely responsible for evaluating Provider qualifications under your state's rules.

24.4 Arbitration of US business-User disputes

For disputes between Relex and a US-based business User arising out of or relating to the Services, the parties agree to resolve the dispute through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in New York, NY, with judgment on the award entered in any court of competent jurisdiction. This Section 24.4 does not apply to (a) disputes that mandatory consumer-protection law makes non-arbitrable, (b) small-claims-court actions, or (c) actions for injunctive or equitable relief to protect intellectual property.

24.5 Class action waiver — US business Users

US business Users agree that disputes shall be resolved on an individual basis and waive any right to participate in a class, collective, representative, or mass action. This waiver does not apply to consumers and does not apply where mandatory law makes such a waiver unenforceable.

24.6 Severability of arbitration provisions

The arbitration agreement and class-action waiver in 24.4–24.5 are intended to be enforceable to the maximum extent permitted by the Federal Arbitration Act and applicable state law. If any portion is held unenforceable, the remainder is severed and continues in effect.

24.7 Preservation of mandatory consumer rights

Nothing in this Section 24 waives any non-waivable right of a US consumer under federal or state law, and nothing in this Section 24 waives any statutory right to bring a claim under federal consumer-protection statutes that prohibit pre-dispute waivers.

25. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we will post the updated version on the website and may provide additional notice by email, in-product notice, or account notification.

The updated Terms take effect on the date stated at the top unless mandatory law requires a different notice period.

26. General

  • If any provision is held invalid or unenforceable, the rest of the Terms remain in effect.
  • Our failure to enforce a provision is not a waiver.
  • You may not assign these Terms without our prior written consent. We may assign them as part of a merger, acquisition, reorganization, or asset transfer.
  • These Terms, together with any order form, plan terms, provider addendum, DPA, acceptable-use rules, and Privacy Policy, form the entire agreement between you and Relex regarding the Services.

27. Contact

For support, billing, complaints, or legal notices:

Website: https://relex.you